Hi Ruth, welcome to you and Dewey. We are sorry you have to be here but are glad to welcome you and we are glad to help you.
I have a lot of experience using a Libre CGM with my cat Ivy.
I have been using it for over three years daily because she is very fractious and doesn’t like to be poked all the time.
However, I do need to be able to poke her when her glucose goes low on the Libre to make sure what her actual glucose level is.
Libres can read lower than actual blood glucose with an ear prick on a handheld meter with some cats.
That being said, please read the document linked above about using Libre, we have put a lot of work into that document for users to give information about using them. Please ask any questions if you have them.
Many times when a vet installs a Libre they use surgical glue and that causes the sensor to shut down pretty quickly.
When installing a Libre never use glue, it can harm their fragile skin and cause the sensor to shut down. That’s probably what happened.
Or, if they go very low (glucose) for long periods of time that can also cause the sensor to fail. Don’t know if that’s what happened in your case or not.
I hope this information helps and please let me know if you have questions.