shelaghc
Member Since 2017
I started Jester with a new vet just over three weeks ago . It's a practice with multiple vets owned by one vet.
We wound up there for over three and a half hours because they take walk-ins and because there were a few emergencies. Technically appointments take precedence over walk-ins, but emergencies take priority. But I liked the vet we wound up with because she listened and seemed willing to work with me.
However when a prescription was ordered for antibiotics, despite our local supermarket now carrying pet prescriptions, I was told through a vet tech that the only one available wasn't sold at that supermarket and that the cost would be over $80. Their office is about 25 minutes away normally, but there was a city event going on and it took almost 45 minutes to get there because of street closures. Once there I fussed about the high cost and found out the prescriber has decided for me that liquid was better than pill form. When pushed, they finally offered me the pills at about $25.
Today I found out the supermarket pharmacy could have ordered the same prescription as late as 8:00pm Friday and still have had it in on Saturday. No idea what the price would have been, but they apparently didn't even ask. (FTR the script fro the vet says amoxiclav - I'm assuming that's just Clavamox?)
Yesterday, out of the blue and with no advance notice at all, and just days after being told to increase Jester's dosage to 2U, I received an email from the vet that it was her last day. She gave me a generic email address for the practice stating any vet could follow up with me about Jester.
I called the practice to complain and ask why they thought it would be a good idea to give a new client to a vet that was leaving within weeks. The front desk person suggested I could speak with the owner of the practice and that I could take Jester to her with confidence that she wouldn't be leaving the practice. I suggested that they allow me to set up a free appointment with her for Jester to compensate me.
I received a call later when I was away from my phone and called back as soon as I could. The receptionist asked me what was on the message so I had to get off, check the message - which just said to call the office manager back - and called back again to inform the receptionist. But now the office manager was in a meeting as it had been half an hour since she had called.
When she finally got back to me again, it was ten minutes before they stopped answering the phone and I was in the middle of feeding all three of my cats.
I tried calling but the lines were busy until after they closed.
Called this morning and, of course, she doesn't work weekends nor does the owner of the practice.
I asked to speak with someone in authority and was given to the front desk person. I brought up the prescription situation and she said that every time she spoke with me all I did was complain.
She said that the office manager really does want to speak with me and finally took a time from me that I would actually be available to talk - Monday after work while I'm driving home.
I wanted to give this practice a chance because it's the only one near to me run by a woman, she's still fairly new to the area so she's not in the local "old boys" network, and Jester *did* gain almost a full pound within ten days of seeing that first vet.
I'm just feeling very frustrated. Jester didn't gain or lose this week and now I have no one to consult with at that practice.
Thoughts and/or suggestions?
We wound up there for over three and a half hours because they take walk-ins and because there were a few emergencies. Technically appointments take precedence over walk-ins, but emergencies take priority. But I liked the vet we wound up with because she listened and seemed willing to work with me.
However when a prescription was ordered for antibiotics, despite our local supermarket now carrying pet prescriptions, I was told through a vet tech that the only one available wasn't sold at that supermarket and that the cost would be over $80. Their office is about 25 minutes away normally, but there was a city event going on and it took almost 45 minutes to get there because of street closures. Once there I fussed about the high cost and found out the prescriber has decided for me that liquid was better than pill form. When pushed, they finally offered me the pills at about $25.
Today I found out the supermarket pharmacy could have ordered the same prescription as late as 8:00pm Friday and still have had it in on Saturday. No idea what the price would have been, but they apparently didn't even ask. (FTR the script fro the vet says amoxiclav - I'm assuming that's just Clavamox?)
Yesterday, out of the blue and with no advance notice at all, and just days after being told to increase Jester's dosage to 2U, I received an email from the vet that it was her last day. She gave me a generic email address for the practice stating any vet could follow up with me about Jester.
I called the practice to complain and ask why they thought it would be a good idea to give a new client to a vet that was leaving within weeks. The front desk person suggested I could speak with the owner of the practice and that I could take Jester to her with confidence that she wouldn't be leaving the practice. I suggested that they allow me to set up a free appointment with her for Jester to compensate me.
I received a call later when I was away from my phone and called back as soon as I could. The receptionist asked me what was on the message so I had to get off, check the message - which just said to call the office manager back - and called back again to inform the receptionist. But now the office manager was in a meeting as it had been half an hour since she had called.
When she finally got back to me again, it was ten minutes before they stopped answering the phone and I was in the middle of feeding all three of my cats.
I tried calling but the lines were busy until after they closed.
Called this morning and, of course, she doesn't work weekends nor does the owner of the practice.
I asked to speak with someone in authority and was given to the front desk person. I brought up the prescription situation and she said that every time she spoke with me all I did was complain.
She said that the office manager really does want to speak with me and finally took a time from me that I would actually be available to talk - Monday after work while I'm driving home.
I wanted to give this practice a chance because it's the only one near to me run by a woman, she's still fairly new to the area so she's not in the local "old boys" network, and Jester *did* gain almost a full pound within ten days of seeing that first vet.
I'm just feeling very frustrated. Jester didn't gain or lose this week and now I have no one to consult with at that practice.
Thoughts and/or suggestions?
Oh. My. God. Are you serious? I wonder if the vet knows how her office manager is handling her business? I'd be pissed off enough that I'd leave a nasty review on Google or wherever else I could. My jaw dropped at the part where she said all you do is complain. By the time I got to your last post, I was livid on your behalf. I'm so sorry you had to deal with that.
