Marks Marine Pharmacy - Problems?

[Casey Warner]

For my first order from Marks, I've had nothing but problems - all on their end. This latest issue is the billing. They told me verbally and also sent a confirmation email stating my total was $189.99. I was also aware of the 3% international fee or whatever that is. The total that showed up on my credit card statement is $190.99 (not counting that 3% fee). Has anyone else had that happen? $2 isn't a big deal, but it's the principle of the matter. Almost sounds like a billing scam to me. $2 here and $2 there adds up. So I was wondering if anyone else had that happen. I dread calling or emailing them.

 

[Chris & China (GA)]

No, I've never had any problem with Marks and they've always had great customer service.

Who have you been talking to when you called?

 

[LizzieInTexas]

dread calling or emailing them.

Don't dread it. They are wonderful and very helpful.

 

[Squeaky and KT (GA)]

I agree - don't dread calling them - they're wonderful to work with and will either fix or explain it to your satisfaction.

 

[majandra]

Is it possible that the currency conversion changed? I have rarely have a US/CDN transaction be identical due to the difference in conversion at checkout and CC billing due to the transaction not occurring instantly.