Sounds too familiar! Anytime we asked questions we got the run around, a very generic answer, sometimes lied to ( we fed her during her curve, but none of her food we brought was used and when she got home went running to her food and water dish like a maniac every time. We were not supposed to question. When we tried to tell about her actions at home, we were not listened to. Like when she was on the 2u or the 2u/1u stint and you had to wake her to eat and drink because all she could do was sleep, but " she was ok, just comfortable". I just want someone who will listen to us, explain things to us, work with us and help bananas get better.